Guest Services

Providing Five Star Accommodations

We believe in personal guest service on the Redwood Coast. That’s why our staff is available 7 days a week to assist you in having the best vacation experience as possible.  We want to ensure that your stay is comfortable and all your needs are met. We take pride in  every home carefully preparing them  and keeping them well stocked. Our housekeepers are longtime valued employees and they take a special interest in maintaining Trinidad Retreat's vacation rentals to high standards of cleanliness.  We are happy to offer concierge services for special occasions like providing flowers for birthdays, anniversaries or honeymoons.  

We offer special, thoughtful amenities for your vacation enjoyment. Here are some of the comforts and luxuries you can expect to find upon your arrival.

  • A clean and sparkling, well-detailed home.
  • Free WiFi 
  • High quality bed linens and towels
  • Barbecues and barbecue supplies 
  • Fully stocked kitchens with cooking and dining service ware.
  • All paper and soap products provided: paper towels, toilet paper, Kleenex, fresh sponge, dish soap, dishwasher soap, laundry soap, bath soap,  shampoo and conditioner.
  • Wood & kindling provided for fireplaces and woodstoves.
  • Pet waste bags provided for pet friendly homes
  • Weekly housekeeping service available for extended stays > 1 week
  • Hot tub cleaned and sanitized

Our housekeepers are longtime valued employees who take a special interest in maintaining Trinidad Retreat's vacation rentals to high quality standards of cleanliness.  After every stay we clean & sanitize each house, top to bottom.  Our staff wear gloves when disposable gloves when cleaning to wash and change all the linens, dust, vacuum & mop, sanitize the bathrooms and kitchen, sweep the deck/porch and ensure the  bbq is clean.  Our housekeeping staff also looks for any damaged or missing items as well as items left behind by guests.  All items left behind by guests go to our lost & found for 30 days.  It is up to our guests to contact us to receive these items.  After 30 days we must remove all lost and found items.  We clean & sanitize use the following products:

  • 7th Generaration, Clean Well or 409 disinfectant spray
  • Lysol Toilet Bowl Cleaner
  • Bar Keeper's Friend
  • Windex
  • Vinegar
  • Bona or Rejuvenate Floor Cleaner
  • Pledge

Booking Policy

When booking a home more than 14 days in advance:

  • An initial payment of 50% rent + $25 non-refundable booking fee is required. 
  • The final payment will be automatically processed 30 days prior to arrival using the credit card on file.

When booking a home less than 14  days before arrival:

  • Payment must be made in full for rent plus tax & fees.

*We take all major credit cards except American Express.

Cancellation Policy 2020 - New, Relaxed & Flexible (Applies to all bookings made after 3/16/2020)

Should you wish to cancel a reservation, notice of cancellation MUST BE IN WRITING via email. Cancellation policies may vary depending on the platform used to book the home, VRBO (Relaxed Policy), Airbnb (Strict Policy), TripAdvisor, etc. whose policies will prevail.

Bookings cancelled at least 14 day before arrival:  Receive a full refund minus $75 ($50 cancellation fee & $25 non-refundable booking fee).

Bookings cancelled less than 14 days to arrival: Receive a 50% refund 

Bookings cancelled 7 days or less to arrival: Non-refundable

Reservation Alteration Options:  

When cancelling less than 14 days to arrival may make a one time reservation date change for the same property, without a fee for the same calendar year.

Or

May take a credit for a future stay at the same property, without a fee for the same calendar year.

We offer optional “CSA Travel Protection ” at the time of booking. 

Covid - 19 Cancellation Policy:  (Applies to stays booked on or before 3/16/20).

Cancellations > 60 days to arrival - Waive $50 cancellation fee. 

Cancellations < 60 days NEW Options:

Cancel stay & receive a full refund minus a $75 ($50 cancellation fee & $25 non-refundable booking fee) OR

Change reservation dates now & receive 15% discount off current nightly rate OR

Take a credit for future stay at the same house in 2020 and receive 10%.