Guest Services

Providing Five Star Accommodations

We believe in personal guest service on the Redwood Coast. That’s why our staff is available 7 days a week to assist you in having the best vacation experience as possible.  We want to ensure that your stay is comfortable and all your needs are met. We take pride in  every home carefully preparing them  and keeping them well stocked. Our housekeepers are longtime valued employees and they take a special interest in maintaining Trinidad Retreat's vacation rentals to high standards of cleanliness.  We are happy to offer concierge services for special occasions like providing flowers for birthdays, anniversaries or honeymoons.  

We offer special, thoughtful amenities for your vacation enjoyment. Here are some of the comforts and luxuries you can expect to find upon your arrival.

  • A clean and sparkling, well-detailed home.
  • Free WiFi
  • High quality bed linens and towels
  • Barbecues and barbecue supplies 
  • Fully stocked kitchens with cooking and dining service ware.
  • All paper and soap products provided: paper towels, toilet paper, Kleenex, fresh sponge, dish soap, dishwasher soap, laundry soap, bath soap, shampoo and conditioner.
  • Wood & kindling provided for fireplaces and woodstoves.
  • Pet waste bags provided for pet friendly homes
  • Weekly housekeeping service available for extended stays > 1 week
  • Hot tub cleaned and sanitized

Enjoy grilling dinner, we provide barbecues and barbecue supplies in all our homes.  Most of our barbecues are propane.  We line the bottom with foil and provide a grill brush for easy clean up. For our few charcoal barbecues we provide charcoal and lighter fluid.

Our housekeepers are longtime valued employees who take a special interest in maintaining Trinidad Retreat's vacation rentals to high quality standards of cleanliness.  After every stay we do a top to bottom clean of the house.  We wash and change all the linens, dust, vacuum & mop, sanitize the bathrooms and kitchen, sweep the deck/porch and ensure the  bbq is clean.  Our housekeeping staff also looks for any damaged or missing items as well as items left behind by guests.  All items left behind by guests go to our lost & found for 30 days.  It is up to our guests to contact us to receive these items.  After 30 days we must remove all lost and found items.

Cancellation Policy

Should you wish to cancel a reservation, notice of cancellation MUST BE IN WRITING via email.

  • If you cancel MORE THAN 60 DAYS to arrival we will refund the initial sums paid minus a $50 cancellation fee. 
  • If you cancel LESS THAN 60 DAYS PRIOR to arrival, you will forfeit the entire initial payment, unless we are able to re-rent the property for the same time and rate. If the property is re- rented we will only          charge  a $75 ($25 booking fee and $50 Cancellation fee).  
  • WHEN A CANCELLATION IS LESS THAN 30 DAYS to arrival you will forfeit the entire sum paid less the housekeeping fee, damage protection fee and pet fee, no exceptions.