Rental Policies
Effective January 1, 2011:
Our new cancellation policy will be:
- A $50 non-refundable booking fee will be charged at the time of verbal reservation and is not included in the terms and conditions below.
- If cancellation is made more than thirty (30) days prior to scheduled arrival, no cancellation fee will be charged.
- Your credit card on file will be charged 30 days prior to scheduled arrival.
- If a cancellation is made within thirty (30) days or less prior to arrival, there will be no refund. NO EXCEPTIONS
Humboldt State University Graduation weekend:
Different terms and conditions apply.
Terms and Conditions
Seven Day Advance Notice Required For All Bookings
We reserve the right to refuse service to anyone.
Payment: Visa, MasterCard or Discover to be provided on day of booking to pay $50 booking fee. Credit card on file will be charged 14 days before your arrival and is non-refundable. Please read cancellation policy. We are sorry, but we are not able to take cash or checks under any circumstances.
You may occupy the rental starting at 3:00 PM. You must vacate the rental by 11:00 AM. You agree to pay a late check-out fee of $25 if you leave after 11:00 AM on check-out day, and $25 for every hour after until you have vacated. The additional charges will be charged to your credit card. Early check-ins and late check-outs must be approved in advance, and will only be approved if it is feasible with housekeeping, with the fee applying.
At time of booking, Trinidad Retreats provides guests with a Contract that contains important information regarding key access, and directions to the home. Trinidad Retreats is NOT responsible for guests unable to access the home on their day of arrival because they do not have their key information and map. There is an on call cell phone number for assistance on the contract, but sometimes it is not possible to reach personnel immediately. It is very important that you bring this information with you, and recommended if airlines are involved, that it is packed in a carry-on bag, not checked luggage.
Condition and Use of Premises: You are expected to treat your accommodations through Trinidad Retreats in a reasonable manner. Normal wear and tear is expected and Trinidad Retreats encourages you to enjoy your stay and the beautiful surroundings. Damages to the premises not only costs you money, it inconveniences others that have reservations.
Trinidad Retreats rentals are non-smoking. Evidence of smoking in a non-smoking home is grounds for eviction and/or additional charges. If you smoke outside, please be courteous and properly discard smoking material.
Due to septic and environmental concerns, the rental you selected has a maximum occupancy. You will notify Trinidad Retreats of changes in the number in your party prior to occupancy. Any increase in the number in your party without first notifying Trinidad Retreats may result in eviction and/or additional charges.
No weddings, receptions, parties, or large gatherings of any kind are allowed at any home. Such use will result in immediate eviction and a minimum fine of $500.00.
Your credit card will be charged for damages to the premises or furnishings. Additionally, if there is extra cleaning, your credit card will be charged. Extra cleaning includes dirty dishes left in the sink, unreasonable amounts of laundry for the number of occupants on the premises, unreasonable heavy cleaning required (heavily soiled floors and/or carpeting; heavily soiled tub and/or shower, etc.), and furniture not in its original place that has to be moved back.
At times there are extreme weather conditions on the North Coast resulting in power outages, we cannot offer compensation.
Notice: If you observe any conditions which you consider dangerous, please immediately report the problem to Trinidad Retreats. Trinidad Retreats cannot be responsible for conditions Trinidad Retreats did not have notice of.
Pets are allowed only at designated rentals and with approval non-refundable pet fee paid. Details provided with contract if pet is involved.
Cancellation Policy
Please read carefully
For all reservations, the Cancellation Policy is as follows: Should you find it necessary to cancel your reservation, if you do so more than thirty (30) days before the first scheduled date of your arrival, there is no penalty. A 25% cancellation fee will be charged to your credit card when cancelled less than thirty (30) days but more than two (2) weeks prior to arrival. There will be no refund within fourteen (14) days or less of arrival, no exceptions.
Please make sure the accommodations you are reserving are the accommodations you desire. The advertising done by Trinidad Retreats fits the accommodations for available rentals. There are different levels of amenities in the various rentals available. Trinidad Retreats, prior to your occupancy, cleans and makes sure everything is working satisfactorily in the accommodations. These are individually owned homes (not a hotel with 24 hour staff on premises) and things do break or become inoperable without notice as with any home, even though sometimes things are new. Trinidad Retreats will make every reasonable attempt to restore/repair/replace the problem during your stay. Please keep in mind that nights or weekends, it may be more difficult. There are no refunds based on your disapproval of the rental. Should you desire not to rent the accommodations after your arrival for your entire reservation period, there will be no refund.
We urge you to ask any questions prior to booking your reservations so you are comfortable the reservations you are booking are the type of accommodations you desire, and dates you desire.
